Playlist and playback errors explained
Every message AREZTV shows has a cause you can usually fix in a minute. Find your message below.
When adding a playlist
| Authentication failed: Invalid credentials | The username or password is wrong. Check them carefully, they are case sensitive. |
|---|---|
| URL is invalid or unreachable | The server or playlist link cannot be reached. Check the whole link, including http:// or https:// and the port number. |
| Invalid M3U file. Must be a .m3u/.m3u8 file with #EXTM3U header | The file you picked is not a playlist. A valid file starts with the #EXTM3U header. |
| M3U validation failed | The server answered, but not with a playlist. Try again later or ask your provider. |
| Invalid MAC address format | A MAC address has six pairs of characters separated by colons, such as 00:1A:79:12:34:56. |
| Please fill in all fields | One of the required fields is empty. |
About your subscription
| Expired | Your provider reports that the subscription has ended. AREZTV shows the end date. Renew it with your provider. |
|---|---|
| Connection limit reached | Your subscription is in use on as many devices as it allows. Stop playback on another device and try again. |
During playback
| Stream is currently unavailable | This channel or video is not available from your provider right now. Try another one, or try again later. |
|---|---|
| Server connection rejected | Your provider's server refused the stream. This often follows a connection limit or an ended subscription. |
| Network error. Please check your connection | Your device lost its internet connection. Check Wi-Fi or mobile data. |
| Request timed out | The provider took too long to answer. Try again, or choose a more stable buffer mode. |
Still stuck?
Most errors come from the playlist details or the subscription, so your IPTV provider is the first place to ask. For questions about the app itself, email [email protected].
AREZTV is a media player only. It does not include any channels or content. You need the playlist or login details from your own IPTV provider.
Get AREZTV
On iPhone, iPad and Apple TV, and on Android phones and tablets.